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”You got to be good enough to know what's wrong, even if you don't know what's right.” Today, Johnny (@johnnypage13) and Matt (@mattverlaque) are answering questions from their SaaS community such as analyzing product usage metrics, building a customer support system, and making the first marketing hire. They provide insights, advice, and strategies based on questions from their community.

You are now tuned into the SaaS Academy Podcast. Join Matt Verlaque and Johnny Page as they take you behind the scenes of what it takes to become a great SaaS Founder, addressing the challenges, victories, and essential lessons learned in the pursuit of growing a successful business!

Timestamps:

(1:31) -  Question #1: Utilization Rate of Users and Benchmarks

(13:03) - Question #2: Building Customer Success System in Early Days of a SaaS Company

(22:30) - Question #3: Building a Marketing Team and Hiring the Right Talent

 

👉🏻 Want a 3-step action plan to help scale your SaaS? Book a FREE growth session: https://www.saasacademy.com/scalenow?...

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Matt Verlaque
Post by Matt Verlaque
Aug 22, 2024 7:18:04 AM
Matt is COO at SaaS Academy, the largest business coaching program for B2B SaaS founders in the world. He's also the co-founder of High Speed Ventures, where Dan Martell and I invest in early stage B2B SaaS companies. He's a passionate tech entrepreneur who took a non-traditional path to get there. After a decade in the fire department, Matt switched gears to co-found UpLaunch, a marketing automation platform for gyms which was acquired in 2020. Outside of business, Matt's a father to three young sons, husband to a badass wife, and the world’s okayest triathlete.