Let’s pop the hood of your SaaS retention engine.
The machine that creates your revenue, that turns new customers into long term LTV…
Pry apart each leaky valve, tighten each bolt and make sure you’re running a fine-tuned growth-maximizing machine.
I love SaaS business models because they’re ideal for generating cumulative wealth…
Provided you have a great Customer Success system.
If you don’t, churn rates slowly creep higher and higher and the LTV of each customer drops.
I’ve identified that there are 8 key areas of a flawless Customer Success system that require a solution. In each category, there are multiple tools and tech you can use.
I have a recommended list of those tools, the ones I’ve used in business and can stand by.
If you’re not sure where to start to improve these categories, watch this video and try out my suggestions. Your churn rate will thank you for it.
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In each of these 8 categories, I’m going to recommend 3 tools. The categories are:
- Adoption Management
- Screen Recording
- Status Page
You need a solution for each of these 8. If you don’t, then there are parts of your customer’s journey that will let you and your customer down.
There is no miracle cure-all for crushing churn rates. It’s all about excellent customer success systems.
But I’m not going to apologize for that.
You’re a business founder, SaaS owner or entrepreneur, right?
That means you’ve got to roll up your sleeves and fight the hard fight, figuring out how to grow and scale your business. It’s not easy, but it is worth it.
Got any other favourite tools you think other SaaS founders should know about? Add them in a comment on the video right here.